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Category Archives: Customer Service
The Great Lie About Customer Experience
Alright, I want all of you to give something a try. Ready? The next time someone tells you, or ponders aloud, that you’re guaranteed success if you offer the customer a great experience, I want you to say … “BULLSHIT”! … Continue reading
Posted in Customer Service, Leadership, Sales Leadership
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I Can’t stand “I Can’t”
Just yesterday, while waiting to catch a flight to beautiful Austin, Texas, I walk into an airport store to pick up a bottle of water. The store offered two sizes of water bottle, expensive, and really expensive. Ok, seriously, it … Continue reading