Category Archives: Sales Leadership

The Great Lie About Customer Experience

Posted on August 3, 2011 by Daniel Newman

Alright, I want all of you to give something a try. Ready? The next time someone tells you, or ponders aloud, that you’re guaranteed success if you offer the customer a great experience, I want you to say … “BULLSHIT”! … Continue reading →

Posted in Customer Service, Leadership, Sales Leadership | 8 Comments

Why Fail Gracefully?

Posted on June 29, 2011 by Daniel Newman

Fail Gracefully to Achieve Self Awareness It’s a challenge to quantify the self-described leadership pundits who claim to offer “quick fix” advice to aspiring leaders in the form of books, blogs, speaking engagements, and seminars. Their answer to great leadership … Continue reading →

Posted in Leadership, Sales Leadership | Tagged , , , , , | 5 Comments

You Can’t Teach Give a Sh*t

Posted on May 20, 2011 by Daniel Newman

  Amidst a firestorm, a friend and colleague of mine by the name of Erik Sover said to me, “You can’t teach give a shi*. What a funny quip, I remember thinking to myself.  Then wondering if this bold statement … Continue reading →

Posted in Leadership, Sales Leadership | Tagged , , , | 16 Comments

I Can’t stand “I Can’t”

Posted on May 11, 2011 by Daniel Newman

Just yesterday, while waiting to catch a flight to beautiful Austin, Texas, I walk into an airport store to pick up a bottle of water.  The store offered two sizes of water bottle, expensive, and really expensive.  Ok, seriously, it … Continue reading →

Posted in Customer Service, Sales Leadership | Tagged , , , | 9 Comments